Comments, Compliments and Complaints

County Durham and Darlington Fire and Rescue Service aims to provide the highest standards of fire, rescue and community safety services. As a customer, there may be times when you wish to comment on the Fire and Rescue Service. We encourage complaints, compliments and comments from all members of our community as we value your opinion and it can help us to continually improve our service.

We promise that if you make a complaint you will:

  • be listened to;
  • receive a prompt and speedy response;
  • be treated fairly and with courtesy and respect and
  • be given confidentiality.

In addition, no matter what you have to say, we promise that it will not affect any current or future service you may receive from us.

To make a comment, compliment, or complaint simply click on the link to our online form, complete and submit.

Comment, Compliment, Complaint Form

Alternatively you can contact us in one of the following ways:

Verbally

If you would rather not complete the online form you can speak to the person (or their manager) who provided the Service you wish to discuss.

By telephone

You can speak to our Reception staff at HQ on 0345 305 8383

In writing

You can write to the Chief Fire Officer, Fire and Rescue Service Headquarters, Belmont Business Park, Durham, DH1 1TW

Via email

serviceHQ@ddfire.gov.uk

Via social media

You can use one of our social media channels to tell us what you think:

Twitter @CDDFRS

Facebook @CDDFRS

Instagram @CDDFRS

YouTube @CDDFRS

TikTok _cddfrs_

LinkedIn CDDFRS

This booklet tells you further information about our comments, compliments and complaints procedure:

If you would like it in a different language, please let us know.