Our Service Response Standard:
- we will attend 70% of all dwelling fires within 8 minutes and 90% within 11 minutes
- we will attend 70% of all non-domestic fires within 8 minutes and 90% within 11 minutes
- we will attend 75% of all road traffic accidents within 11 minutes and 90% within 15 minutes
- We will receive 90% of our emergency calls and mobilise resources within 90 seconds.
These are measured through quarterly performance reports which are published under the performance section.