We are extremely proud of White Watch Control who were awarded a Certificate of Appreciation this morning by Chief Fire Officer Stuart Errington. They were awarded the certificate for their calm, professional and reassuring advice during a difficult 999 call.
Earlier this year, Control Crew Manager Caroline Wells received a call from a destressed female who was trapped in her property due to a fire. Caroline quickly and calmly provided critical fire survival advice and reassurance to the occupant until our crews arrived and rescued her safely.