We are extremely proud of White Watch Control who were awarded a Certificate of Appreciation this morning by Chief Fire Officer Stuart Errington. They were awarded the certificate for their calm, professional and reassuring advice during a difficult 999 call.
Earlier this year, Control Crew Manager Caroline Wells received a call from a destressed female who was trapped in her property due to a fire. Caroline quickly and calmly provided critical fire survival advice and reassurance to the occupant until our crews arrived and rescued her safely.
During the call all members of the Watch including Watch Manager Jill Anderson and Control Room Operators, Gillian Foote and Helen McLaughlan all helped manage the rest of the actions and mobilizations, with Watch Manager Jill monitoring the call and ensuring that Caroline was supported in her actions, and passing on the relevant information such as medical history and the location of the caller to crews and other emergency response teams.
This was a brilliant example of team work with a positive resolution of the crews rescuing the caller.
Amazing work everyone, our #ControlRoomHeroes
