Safest People, Safest Places

Free Safe and Wellbeing Visit

Keep You and Your Loved Ones Safe

Safe and Wellbeing Visit is a totally free service offered by County Durham and Darlington Fire and Rescue Service.  If you contact us we will arrange a mutually convenient appointment for trained Fire and Rescue Service staff to do a personalised fire hazard assessment of your home.  We will fit free smoke alarms where required and offer advice to make you and your family safer in your home.  The appointment normally lasts about 20 minutes and covers topics such as;

  • Using electricity safely
  • Cooking safely
  • Making an escape plan
  • What to do if there is a fire in your home
  • Keeping children safe
  • Good practice – night time routine and other points relevant to you

To request a Free Safe and Wellbeing Visit see below or call us on 0845 2234221 or ring Service Headquarters on 0845 305 8383 and ask for Community Safety.

Tyne and Wear Fire Service have produced a video explaining Home Fire Safety for Deaf and Hard of Hearing.

Frequently Asked Questions

Q. Do I need a safe and wellbeing visit if I already have smoke alarms fitted? A. Yes. Smoke alarms will only alert you when you actually have a fire – we want to stop you having a fire in the first place!
Q. Do you need to inspect all the rooms in my home? A. No. The fire hazard assessment is based around your answers to some simple questions.
Q. I have a friend /neighbour /relative who I am worried is at risk from fire. What should I do? A. Talk to them and then ring us to book an appointment. If they refuse to have us visit then ring us to discuss what actions you can take to make them safer. Don’t do nothing!
Q. What happens if I need more than just smoke alarms? A. Our staff can point you in the direction of other agencies who can help, or arrange for them to contact you, whichever you prefer.
Q. Does County Durham and Darlington Fire and Rescue Service also provide Carbon Monoxide alarms? A. No, not normally, but these alarms are readily available at many DIY and Hardware stores and we do recommend you fit one where appropriate.

For further information to help Protect Yourself & Your Home visit Fire Kills on facebook here

Safe and Wellbeing Visit Request

To request a free safe and wellbeing visit with free smoke alarms, complete the form below. The fields with '*' are required fields. Please provide a telephone number or email address so we may contact you regarding your request.

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