Free Safe and Wellbeing Visit

Keep You and Your Loved Ones Safe

Safe and Wellbeing Visit Request

We have been following the government’s advice closely regarding limiting the spread of the Coronavirus.

We encourage all households to have a safe and wellbeing visit with our service; your safety is our priority.

We are now completing full Safe and Wellbeing Visits, whereby staff from your local fire station come to your home to chat about how to keep you and your family safe from fire. This includes checking you have working smoke alarms to using electrical items and planning a safe escape in an emergency.

Referrals for safe and wellbeing visits continue to be welcomed from our partners, via the usual routes.

If you would like a Safe and Wellbeing Visit, please call us on 0345 223 4221. This is covered Monday to Friday 08:30-16:30, if calling outside of these hours please press option 2 and leave a message containing your name and telephone number and we will return your call when back in the office.

Safe and Wellbeing Visit Self-Referral Form 

Please complete the form here and a member of our Community Safety team will call you to arrange a time for our crews to visit. 

If you are a professional and would like to make a referral for a service user, please complete our partner referral form. This form can be found here. Partner/Professional Referrals and Training | County Durham and Darlington Fire and Rescue Service (







Take a look at our short Safe and Wellbeing video with advice on making you and your family safer in your home 

Watch our short video which will show you the potential risks in your home and give some valuable advice on what you should do to keep your home and families safe.

If you or someone you know is hearing impaired and might not hear a smoke alarm sound when sleeping, sensory loss smoke alarms could help keep you safe. These are provided by the social care teams in the local council. 

Durham Social Care 03000-267979

Darlington Social Care 01325-406111


After your Safe and Wellbeing Visit 

After your Safe and Wellbeing Visit, you will be asked to complete a feedback form. Please complete the form located here.   (Note: Only to be completed if we have attended your property in person)