Free Safe and Wellbeing Visit

Keep You and Your Loved Ones Safe

Safe and Wellbeing Visit Request

We have been following the government’s advice closely regarding limiting the spread of the Coronavirus.

As of Friday 25 September and until further notice, the majority of our Safe and Wellbeing Visits to people’s homes will be suspended to help protect our firefighters and limit the spread of the virus throughout our communities. 

Our Firefighters are now doing telephone Safe and Wellbeing Visits, whereby staff from your local fire station can give you a call to chat about how to keep you and your family safe from fire. This includes checking you have working smoke alarms to using electrical items and planning a safe escape in an emergency.

In addition, the Service’ Community Risk Officers are still undertaking home visits to those most at risk of fire. Referrals are still welcomed from our partners, via the usual routes.

If you would like a Safe and Wellbeing Visit, please call us on 0345 223 4221.

Take a look at our short Safe and Wellbeing video with advice on making you and your family safer in your home 

Watch our short video which will show you the potential risks in your home and give some valuable advice on what you should do to keep your home and families safe.

Tyne and Wear Fire Service have produced a video explaining Home Fire Safety for Deaf and Hard of Hearing.


After your Safe and Wellbeing Visit 

After your Safe and Wellbeing Visit, you will be asked to complete a feedback form. Please complete the form located here.   (Note: Only to be completed if we have attended your property in person)