Emergency Response

Our Service Response Standard:

  • we will attend 70% of all dwelling fires within 8 minutes and 90% within 11 minutes
  • we will attend 70% of all non-domestic fires within 8 minutes and 90% within 11 minutes
  • we will attend 75% of all road traffic accidents within 11 minutes and 90% within 15 minutes
  • We will receive 90% of our emergency calls and mobilise resources within 90 seconds.

These are measured through quarterly performance reports which are published under the performance section.

Statistics for the Control Room mobilising appliances: