General contacts

General enquiries: if you're not sure who to contact, use our general contact us form.
Complaints: you can make a formal complaint, through our complaints procedure. Instructions on how to give us a compliment, make a comment or complaint is available here
Suggestions: you can also send us your compliments and suggestions.

Other ways of contacting us

Tel: 0845 305 8383  available 8.30am-5.00pm (Monday-Thursday), 8.30am-4.30pm (Friday).
Fax: 0191 383 0907
Minicom: 0191 384 7840 (for people with hearing impairment).
Email: ServiceHQ@ddfire.gov.uk

In writing:

Service Headquarters  
Finchale Road 
Framwellgate Moor, Durham 
DH1 5JR, UK
In an emergency dial 999